To provide better service to their insured, many insurance companies are looking for creative solutions involving the around-the-clock availability of pre-qualified, licensed contractors specializing in emergency services and insurance restoration, who will guarantee their work. As part of this effort, some insurance companies offer "internally managed" repair programs, while others prefer to utilize the services of a "third-party administrator." First Restoration Services (FRS) has participated in repair programs for several years, but has responded to this trend in the property & casualty industry by establishing a "Preferred Program Division" within our full-service company. This division is dedicated to working with Managed or Guaranteed Repair Programs and is involved in some or all of the following:      Specific estimating systems and/or pricing databases   Electronically transmitting estimates and/or photos for the loss   Responding within strict time frames   Communicating by telephone with adjusters who may be in remote claim centers   Updating web-based systems for loss tracking purposes and documentation   Tracking of customer satisfaction levels    No job is too large or small and our program division team can mobilize quickly for any location - typically within a 50 -- 75 mile radius of Charlotte. We also offer years of experience providing customized solutions and single source responsibility for emergency services as well as all phases of reconstruction. We always strive to work with both the insured and the insurance company to quickly restore damaged property -- and you can rest assured knowing all First Restoration Services' work is fully guaranteed.    Numerous references are available.